Observing the user experience : a practitioner's guide to user research / Elizabeth Goodman, Mike Kuniavsky and Andrea Moed
Publication details: Waltham : Morgan Kaufmann, c2012. Edition: 2nd edDescription: xiii, 585 p. : col. ill. ; 24 cmISBN: 9780123848697Subject(s): User-centered system design | Observation (Scientific method)DDC classification: 004.019 GOO| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Reference
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Villa College QI Campus | Villa College Library | 004.019 GOO (Browse shelf(Opens below)) | Available | 9479 | ||
English Staff Reference
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Villa College Library | Villa College Library | 004.019 GOO (Browse shelf(Opens below)) | Available | 9478 | ||
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English Lending
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Villa College Library | Villa College Library | 004.019 GOO (Browse shelf(Opens below)) | Available | 8856 |
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Contents Include:
Part I: Why research is good and how it fits into product development
1. Intrduction
2. Do a usability test now!
3. Balancing needs through iterative development
Part II: User experience research techniques
4. Research planning
5. Competitive research
6. Universal tools: recruiting and interviewing
7. Focus groups
8. More than words: object-based techniques
9. Field visits: learning from observation
10. Diary studies
11. Usability tests
12. Surveys
13.Global and cross cultural research
14. Others' hard work: published information and consultants
15. Analyzing qualitative data
16. Automatically gathered information: usage data and customer feedback
Part III: Communicating results
17. Rsearch into action: representing insights as deliverables
18. Reports, presentations, and workshops
19. Creating a user-centered corporate culture
Includes bibliographical references and index.
Includes bibliographical references and index.
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