Exploring the chat-bots : can it be used as customer support agents in telecom and banking industry in the Maldives / Ibrahim Imran Saeed

By: Saeed, Ibrahim ImranPublication details: 2017 DDC classification: 629.8933 SAE

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
Research papers	Villa College QI Campus	Villa College Library	MIT 629.8933 SAE (Browse shelf(Opens below))	Not for loan		9810

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Previous	MIT 353.59 SHA Enhancing the civil registration system of the Maldives through the use of ICT /	MIT 371.334 ALI A framework for implementation of ICT based education in grade schools in Maldives using open source software /	MIT 629.1366 ABD Adopting VoIP ATC voice communication in Maldives /	MIT 629.8933 SAE Exploring the chat-bots : can it be used as customer support agents in telecom and banking industry in the Maldives /	MIT 651.504261 SHI Challenges in implementing electronic medical record (EMR) system in the Maldives /	MIT 658.84 MAU The barriers & challenges in adopting E-commerce for retail organisations in the Maldives /	MIT 658.84 SHI A study on E-commerce adoption in Maldives /	Next

Abstract

Continuous advancements in technology has been a huge influence on people's life. Hence our communications has transformed in last couple of years. recently, text based messaging has become a trend communication interaction and the messaging platforms has helped business organisations to interact with the customer via texts. Chat bots 'live' in these platforms and benefits, challenges and opportunities of chat bots based on a SWOT analysis, existing case studies and the research focus on how chatbots can be deployed as virtual assistants or support agents for customer support in telecom and banking sector in the Maldive

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