Supervision : concepts and skill-building / Samuel C. Certo
Publication details: New York : McGraw-Hill Irwin, c2013. Edition: 8th edDescription: xxviii, 596 p. : col. ill. ; 26 cmISBN: 9780078029189 ; 007802918XSubject(s): Supervision of employeesDDC classification: 658.302 CER| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Reference
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Villa College Library | Villa College Library | 658.302 CER (Browse shelf(Opens below)) | Available | 10472 | ||
English Lending
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Villa College Library | Villa College Library | 658.302 CER (Browse shelf(Opens below)) | Available | 10473 | ||
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English Lending
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Villa College Library | Villa College Library | 658.302 CER (Browse shelf(Opens below)) | Available | 10474 | ||
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English Lending
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Villa College Library | Villa College Library | 658.302 CER (Browse shelf(Opens below)) | Available | 10475 |
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| 658.302 CER Supervision : concepts and skill-building / | 658.302 CER Supervision : concepts and skill-building / | 658.302 CER Supervision : concepts and skill-building / | 658.302 CER Supervision : concepts and skill-building / | 658.302 LEM The way of the shepherd | 658.302 ROB Training in interpersonal skills | 658.311 PLA BBPR2103 Planning, recruitment and selection of human resources : faculty of business management / |
Contents:
Pt 1. What is a supervisor?
1. Supervision: tradition and contemporary trends
Pt 2. Modern supervision challenges
2. Ensuring high quality and productivity
3. Groups, teams and powerful meetings
4. Corporate social responsibility, ethics and sustainability
5. Managing diversity
Pt 3. Functions of the supervisor
6. Reaching goals : plans and controls
7. Organizing and authority
8. The supervisor as leader
9. Problem solving, decision making and creativity
Pt 4. Skills of the supervisor
10. Communication : theory and modern media
11. Motivating employees
12. Problem employees : counseling and discipline
13. Managing time and stress
14. Managing conflict and change
Pt 5. Supervision and human resources
15. Selecting employees
16. Providing orientation and training
17. Appraising performance
Includes bibliographical references and index.
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