Managing front office operations / Michael L. Kasavana

By: Kasavana, Michael LPublication details: Lansing : c2017. Edition: 10th edDescription: xv, 588 p. : ill. ; 23 cmISBN: 9780866125505 ; 9780866125512Subject(s): Hotel managementDDC classification: 647.94068 KAS

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Holdings
Item type	Current library	Home library	Call number	Status	Barcode
English Reference	Villa College Library	Villa College Library	647.94068 KAS (Browse shelf(Opens below))	Available	10671
English Lending	Villa College Library	Villa College Library	647.94068 KAS (Browse shelf(Opens below))	Available	10672
English Lending	Villa College Library	Villa College Library	647.94068 KAS (Browse shelf(Opens below))	Available	10673

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CONTENT INCLUDES:

1. The lodging industry
2. Hotel organization
3. Front office operations
4. Reservations
5. Registration
6. Communications and guest services
7. Security and the lodging industry
8. Front office accounting
9. Check-out and account settlement
10. The role of housekeeping in hospitality operations
11. The front office audit
12. Planning and evaluating operations
13. Revenue management
14. Managing human resources.

Includes index.

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