Message not received : why business communication is broken and how to fix it / Phil Simon

Content includes:

Part I Worlds Are Colliding
Introduction: The Intersection of Business, Language, Communication, and Technology
1 Technology Is Eating the World: The Dizzying Nature of Today's Existence
2 The Increasingly Overwhelmed Employee: Is This Becoming the New Normal?

Part II Didn't You Get That Memo? : Why We Don't Communicate Good at Work
3 What We Say: Examining Words at Work
4 How We Say It: E-Mail Is Dead. Long Live E-Mail!
5 Why Bad Communication Is Bad Business: The Unintended Consequences of Mixed and Missed Messages

Part III Message Received
6 Don't Call It a Paradigm: Guidelines for Effective Business Communication
7 Words and Context: Building a Solid Communication Foundation
8 Life Beyond E-Mail: How Progressive Organizations Are Using New Tools to Enable More Effective Collaboration and Communication

Part IV What Now?
Coda: Was This Message Received?

Includes biblilographical references and index.