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Warranty fraud management : reducing fraud and other excess costs in warranty and service operations / Matti Kurvinen, Ilkka Toyryla and Prabhakar Murthy
Publication details: Hoboken : John Wiley & Sons, c2016. Description: xxi, 373 p. : ill. ; 24 cm. HCISBN: 9781119223887Subject(s): Products liability | Sales management | Warranty | Quality of products | FraudDDC classification: 658.473 KUR| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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Villa College Mahibadhoo Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13327 | ||
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Villa College L.Gan Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13317 | ||
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Villa College Naifaru Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13324 | ||
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Villa College Meedhoo Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13325 | ||
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Villa College Naifaru Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13326 | ||
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Villa College Kulhudhufushi Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13322 | ||
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Villa College Kulhudhufushi Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13323 | ||
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English Lending
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Villa College L.Gan Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13318 | ||
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English Lending
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Villa College Mahibadhoo Campus | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13320 | ||
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English Lending
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Villa College Library | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13107 | ||
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English Lending
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Villa College Library | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13106 | ||
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English Lending
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Villa College Library | Villa College Library | 658.473 KUR (Browse shelf(Opens below)) | Available | 13108 |
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Contents
Foreword
Preface
Acknowledgments
About the Authors
Chapter 1 Overview
Chapter 2 Products and Product Warranty
Chapter 3 Warranty Servicing
Chapter 4 Warranty Costs
Chapter 6 Warranty Fraud
Chapter 7 Warranty Control Framework
Chapter 9 Service Agent Fraud Management
Chapter 10 Fraud Management with Other Parties
Chapter 11 Structures Influencing Warranty Fraud
Chapter 12 Implementing a Warranty Control Framework
Chapter 13 Epilogue
Includes bibliographical references and index.
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