Front office operations and management / Ahmed Ismail

By: Ismail, AhmedMaterial type: Text

TextPublication details: Australia, Delmar : c2002 Description: xix, 355 p. : ill. ; 24 cmISBN: 9780766823433Subject(s): Hotel front desk personnel | Hotel managementDDC classification: 647.94068 ISM

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	647.94068 ISM (Browse shelf(Opens below))	Available		14287

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CONTENT

CHAPTER 1 Hotels-Past and Present
CHAPTER 2 Hotel Classification
CHAPTER 3 The Hotel Guest
CHAPTER 4 The Guest Room
CHAPTER 5 Hotel Organization
CHAPTER 6 Front Office Overview
CHAPTER 7 Room Rate Structure
CHAPTER 8 The Property Management System
CHAPTER 9 Guest Accounting
CHAPTER 10 Night Audit
CHAPTER 11 Housekeeping
CHAPTER 12 Reservation and Forecasting
CHAPTER 13 Measuring Hotel Performance
CHAPTER 14 Guest Service

INclude Index

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