Hotel front office management / James A. Bardi
Material type:
TextPublication details: New Jersey, John Wiley and Sons, c2011 Edition: 5th edDescription: 492 p. : ill. ; 24 cmISBN: 9780470637524Subject(s): Hotel managementDDC classification: 647.94068 BAR
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
English Lending
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Villa College QI Campus | Villa College Library | 647.94068 BAR (Browse shelf(Opens below)) | Available | 14347 |
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| 647.94 FOS The theory of hospitality and catering / | 647.94023 WAL Exploring the hospitality industry / | 647.94023 WAL Exploring the hospitality industry / | 647.94068 BAR Hotel front office management / | 647.94068 GLO Global directions | 647.94068 ISM Front office operations and management / | 647.94068 KAS Managing front office operations / |
Contents
Preface
Acknowledgments
Chapter 1 Introduction to Hotel Management
Chapter 2 Hotel Organization and the Front Office Manager
Chapter 3 Effective Interdepartmental Communications
Chapter 4 Property Management Systems
Chapter 5 Systemwide Reservations
Chapter 6 Revenue Management
Chapter 7 Guest Registration
Chapter 8 Managing the Financials
Chapter 9 Guest Checkout
Chapter 10 Preparation and Review of the night audit
Chapter 11 Managing Hospitality
Chapter 12 Training for hospitality
Chapter 13 Promoting In-House Sales
Chapter 14 Security
Chapter 15 Executive Housekeeping
Glossary
Index
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