Up your service : new insights : true stories of Winners & Losers in the quest for superior service / Ron Kaufman

By: Kaufman, RonMaterial type: Text

TextPublication details: Mumbai : Embassy Books, c2005. Edition: New edDescription: [268]p. : ill. ; 23 cmISBN: 9788194418122Subject(s): 1. Customer service | 2. Marketing and sales | 3. Management | 4. Self-improvement | 5. Ron Kaufman | 6. TitleDDC classification: 658.812 KAU

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	658.812 KAU (Browse shelf(Opens below))	Available		17235

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Contents

1. Service is an inside job
2. The heart of the matter
3. The spirit of the team
4. Listen to the language
5. Generating new ideas
6. Positive, productive partners
7. Creating service culture
8. Personal and proactive
9. Setting the pace, leading the race
10. Building up your business
11. When things go wrong
12. Service recovery = Customer loyalty
13. The infinite absurdity awards
14. Sometimes service stinks
15. Final thoughts

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