The clinical interview : skills for more effective patient encounters / Scott A. Simpson and Anna K. McDowell.

Contents;
Foreword;
Preface;
List of Contributors;
Introduction: A New Approach to the Clinical Encounter;
I Building Rapport;
1 Elicit One Goal: Be More Efficient by Learning the Patient's Agenda;
2 Validate Three Different Ways: Be Authentic in Your Validation by Expanding the Ways in Which You Can Agree With the Patient;
3 Mirror the Patient's Language to Build Rapport: Use the Patient's Phrasing to Avoid Misinterpretation
4 Use the Power of "And": Introduce "And" Rather Than "Or/But" Statements to Your Interview to Establish Rapport, Validate the Patient's Experience, and Facilitate Change
5 Redirect Demanding Patients: Reinforce That the Patient, Like Everyone, Is Entitled to Good Medical Care;
6 Be Silent: Use Active Silence to Support the Patient's Emotional Expression;
7 Be Playful: Introduce Playful Irreverence to Challenge Rigidity, Signal Affection, and Build Social Connection
8 Handle the Hollering With a Calming Question: Through Tone of Voice, Active Listening, and Setting Limits, Invite a Conversation to De-Escalate a Shouting Patient
9 Recognize Your Own Emotions: Identify and Process Your Countertransference During the Interview to Improve the Patient's Well-Being (and Your Own);
10 Reflect the Patient's Statements: Use a Well-Timed Reflection to Disrupt a Negative Thought Spiral;
11 Introduce Progressive Muscle Relaxation: Give the Patient an Active Task to Change Their Emotional Experience
12 Use Emotional Validation to Manage Negative Countertransference: Disarm Your Negative Emotions and Humanize Your Patients
13 Consider Fear When the Patient Is Angry: Assess What the Patient Might Be Afraid of When They Become Upset;
14 Validate the Patient's Perspective of Where They Are Now and Where They Need to Go: Understand and Support the Patient's Reality and Goals to Enhance Motivation for Treatment;
15 Share How You Feel: Put Your Own Feelings Into Words to Reset a Difficult Conversation;
16 Agree to Disagree: De-Escalate an Argument by Repeating This Short Phrase
17 Be Honest About Your Limitations: Relieve Yourself of Unobtainable Expectations and Reset the Conflictual Encounter

II Taking a History;
18 Be Curious: When Curious About What a Patient Has Said, Ask More Questions to Obtain Useful Information and Show the Patient That You Are Interested;
19 Prioritize Information You Need Right Now: Shift Your Line of Questioning Without Shifting the Topic;
20 Use Open-Ended Questions for Sensitive Topics: Invite Greater Honesty and Avoid a Sense of Judgment Through Open-Ended Questions