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Getting to yes : negotiating an agreement without giving in / Roger Fisher and William Ury

By: Fisher, Roger | Ury, WilliamMaterial type: TextTextPublication details: United Kingdom : Rh Business Books, c2011. Edition: Rev. edDescription: xiii, 204 p. : 20 cmISBN: 9781847940933DDC classification: 158.5 FIS
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CONTENT

Acknowledgments
Introduction
Part I: The Problem
Don't Bargain Over Positions

Part II: The Method
Separate the People from the Problem
Focus on Interests, Not Positions
Invent Options for Mutual Gain
Insist on Using Objective Criteria

Part III: Yes, But...
What If They Are More Powerful?
(Develop Your BATNA—Best Alternative to a Negotiated Agreement)
What If They Won't Play?
(Use Negotiation Jujitsu)
What If They Use Dirty Tricks?
(Taming the Hard Bargainer)

Part IV: In Conclusion

Part V: Ten Questions People Ask About Getting to Yes
Analytical Table of Contents
A Note on the Harvard Negotiation Project



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