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Up your service! : insights : true stories of winners and losers in the quest for superior service / Ron Kaufman
Material type:
TextPublication details: Singapore : Ron Kaufman, c2002. Description: xix, 247 p. : ill. ; 23 cmISBN: 9810459394Subject(s): Customer relations | Customer services | Interpersonal relations | Consumer satisfaction | Self improvement | Marketing and Sales | ManagementDDC classification: 658.812 KAU
| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
English Lending
|
Villa College Library | Villa College Library | 658.812 KAU (Browse shelf(Opens below)) | Available | 18089 |
Total holds: 0
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CONTENT INCLUDES:
1. Service is an inside job
2. The heart of the matter
3. The spirit of the team
4. Listen to the language
5. Generating new ideas
6. Positive, productive partners
7. Creative service culture
8. Personal and proactive
9. Setting the pace, leading the race
10. Building up your business
11. When things go wrong
12. Service recovery = Customer loyalty
13. The infinite absudity awards
14. Sometimes service stinks
15. Final thoughts
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