Black box thinking : marginal gains and the secrets of high performance / Matt Syed

By: Syed, MattMaterial type: Text

TextPublication details: United Kingdom : John Murray, c2015. Description: 344 p. ; 20 cmISBN: 9781473613805 ; 9781473613799 DDC classification: 158.1 SYE

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	158.1 SYE (Browse shelf(Opens below))	Available		18157
English Lending	Villa College Library	Villa College Library	158.1 SYE (Browse shelf(Opens below))	Available		18158

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CONTENT INCLUDES:

Part 1: The logic of failure
1. A routine operation
2. United Airlines 173
3. The paradox of success

Part 2: Cognitive dissonance
4. Wrongful convictions
5. Intellectual contortions
6. Reforming criminal justice

Part 3: Confronting complexity
7. The nozzle paradox
8. Scared straight?

Part 4: Small steps and giant leaps
9. Marginal gains
10. How failure drives innovation

Part 5: The blame game
11. Libyan Arab Airlines Flight 114
12. The second victim

Part 6: Creating a growth culture
13. The Beckham effect
14. Redefining failure

Coda: the big picture

Includes bibliograhical references and index.

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