Cases in call center management : great ideas (th)at work

By: Richard Feinberg, Ko De Ruyter, Lynne BenningtonPublication details: Mumbai : Jaico Publishing, 2006. Description: x, 356 p. : ill. ; 24 cmISBN: 8179924424Subject(s): 1. Call centers -- Management -- Case studiesDDC classification: 658.812 FEI

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	658.812 FEI (Browse shelf(Opens below))	Available		2053
English Lending	Villa College Library	Villa College Library	658.812 FEI (Browse shelf(Opens below))	Available		2054

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Contents:
Section 1. Human resource management in call centers
Section 2. Operational management of call centers
Section 3. Strategic management of call centers
Section 4. Technology issues

Includes bibliographical references and index.

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