Offshore outsourcing : business models, ROI and best practices

By: Marcia Robinson, Ravi KalakotaPublication details: Georgia : Mivar Press, c2005. Description: xiv, 314 p. : ill. ; 23cmISBN: 0974827010Subject(s): 1.Management. 2.Business process outsourcing. 3.Information technology. 4.Re-engineering -- Management. PerformanceDDC classification: 658 ROB

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	658 ROB (Browse shelf(Opens below))	Available		2055

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Contents:
Part I: Why Offshore Outsourcing?
1. Offshore Outsourcing: The Next Wave 1
2. Offshore Outsourcing Business Models 23
3. The Business Process Offshoring Landscape 49
Part II: Offshore Outsourcing Best Practices
4. Information Technology Offshore Outsourcing 73
5. Customer Care Offshore Outsourcing 101
6. Finance and Accounting Offshore Outsourcing 129
7. Human Resources Offshore Outsourcing 161
8. Transaction Processing Offshore Outsourcing 187
Part III Offshoring Strategy Creation and Execution
9. Creating Your Offshore Strategy 211
10. The Vendor Decision 241
11. The Location Decision 271
12. Final Thoughts on Offshore Outsourcing 297
Endnotes 301
Index 308.

Includes bibliographical references and index.

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