Service management : operations, strategy, and information technology
Publication details: New Delhi : Tata McGraw-Hill Education, c2006. Edition: 5th edDescription: xiv, 605 p. : ill. ; 25 cm. +1 CD-ROMISBN: 9780070615663; 0070615667Subject(s): 1. Service industries -- ManagementDDC classification: 658 FIT| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College Library | Villa College Library | 658 FIT (Browse shelf(Opens below)) | Withdrawn | 2074 |
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| 658 EXP Exploring business studies 7 | 658 FIK Exploring business studies 8 / | 658 FIK Exploring business studies 8 / | 658 FIT Service management | 658 FOU Foundations of management | 658 GHA Research methods in business studies | 658 HAL Business studies |
Contents:
Pt.1. Understanding services
Ch 1. The role of services in an economy
Ch 2. The natural of services
Ch 3. Service strategy
Pt.2. Designing the service
Ch 4. New Service development
Ch 5. Technology in services
Ch 6. Service quality
Ch 7. The service encounter
Ch 8. The supporting facility
Ch 9. Service facility location
Ch 10. Managing projects
Pt.3. Managing service operations
Ch 11. Forecasting demand for services
Ch 12. Managing capacity and demand
Ch 13. Managing waiting lines
Ch 14. Capacity planning and queuing methods
Ch 15. Service supply relationships
Ch 16. Managing facilitating
Ch 17. Growth and globalization of service
Includes bibliographical references and index.
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