The Toyota way : 14 management principles from the world's greatest manufacturer / Jeffrey K. Liker

Contents include:
The world-class power of the Toyota way
1. The Toyota way: using operational excellence as a strategic weapon
2. How Toyota became the world's best manufacturer: the story of the Toyoda family and the Toyota production system
3. The heart of the Toyota production system: eliminating waste
4. The 14 principles of the Toyota way: an executive summary of the culture behind TPS
5. The Toyota way in action: The "No compromises" development of Lexus
6. The Toyota way in action: New Century, New fuel, New design process - Prius
The business principles of the Toyota Way
7. Principle 1: base your management decisions on a long-term philosophy, even at the expense of short-term financial goals
The rights process will produce the right results
8. Principle 2: create continuous process flow to bring problems to the surface
9. Principle 3: Use "Pull" systems to avoid overproduction
10. Principle 4: Level out the workload (Heijunka)
11. Principle 5: Build a culture of stopping to fix problems, to get quality right the first time
12. Principle 6: Standardized tasks are the foundation for continuous improvement and employee empowerment
13. Principle 7: Use visual control so no problems are hidden
14. Principle 8: Use only reliable, thoroughly tested technology that serves your people and processes
Add value to the organization by developing your people and partners
15. Principle 9: Grow leaders who thoroughly understand the work, live the philosophy, and teach it to others
16. Principle 10: Develop exceptional people and teams who follow your company's philosophy
17. Principle 11: Respect your extended network of partners and suppliers by challenging them and helping them improve
Continuously solving root problems drives organizational learning
18. Principle 12: Go and see for yourself to thoroughly understand the situation (Genchi Genbutsu)
19. Principle 13: Make decisions slowly by Consensus, thoroughly considering all options; implement decisions rapidly
20. Principle 14: Become a learning organization through relentless reflection (Hansei) and continuous improvement (Kaizen)
Applying the Toyota way in your organization
21. Using the Toyota way to transform technical and service organizations
22. Build your own lean learning enterprise, borrowing from the Toyota way

Includes bibliographical references and index