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The quality improvement handbook / Editors : John E. Bauer, Grace L. Duffy, Russell T. Westcott
Publication details: New Delhi : Dorling Kindersley c2006 Edition: 2nd edDescription: xiv, 217 p. : ill. ; 25cm + 1 CD-ROMISBN: 813170727XSubject(s): 1. Quality control -- Handbook, manuals, etc. 2. Quality assurance -- Handbook, manuals, etcDDC classification: 658.562 QUA| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
English Lending
|
Villa College QI Campus | Villa College Library | 658.562 QUA (Browse shelf(Opens below)) | Available | 2262 |
Total holds: 0
Contents:
Part I Quality Basics
1 A. Terms, Concepts, and Principles
2 B. Benefits of Quality
C. Quality Philosophies
Part II Teams
3 A. Understanding Teams
4 B. Roles and Responsibilities
5 C. Team Formation and Group Dynamics
Part III Continuous Improvement
6 A. Incremental and Breakthrough Improvement
7 B. Improvement Cycles
8 C. Problem Solving Process
9 D. Improvement Tools
10 E. Customer-Supplier Relationships
Includes bibliographical references and index
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