Business communication today

Contents:
Part 1: Understanding the Foundations of Business Communication
Chapter 1: Achieving Success through Effective Business Communication
Chapter 2: Communicating in Teams and Mastering Listening and Nonverbal Communication Skills
Chapter 3: Communicating Interculturally

Part 2: Applying the Three-Step Writing Process
Chapter 4: Planning Business Messages
Chapter 5: Writing Business Messages
Chapter 6: Completing Business Messages
Component Chapter A: Writing for the Web

Part 3: Writing Letters, Memos, Email, and other Brief Messages
Chapter 7: Writing Routine, Good News and Goodwill Messages
Chapter 8: Writing Bad News Messages
Chapter 9: Writing Persuasive Messages

Part 4: Finding and Communicating Information
Chapter 10: Finding, Evaluating, and Processing Information
Chapter 11: Communicating Information through Visuals

Part 5: Planning, Writing, and Completing Reports and Proposals
Chapter 12: Planning Reports and Proposals
Chapter 13: Writing Reports and Proposals
Chapter 14: Completing Reports and Proposals

Part 6: Designing and Delivering Oral and Online Presentations
Chapter 15: Planning, Writing, and Completing Oral Presentations
Chapter 17: Enhancing your Oral Presentations with Electronic Slide Shows and Overhead Transparencies

Part 7: Writing Employment Messages and Interviewing for Jobs
Chapter 18: Writing Ršumš and Application Letters
Chapter 19: Interviewing for Employment and Following Up

Includes index.