Conflict resolution : mediation tools for everyday worklife / Daniel Dana

By: Dana,DanielPublication details: New York : McGraw-Hill, c2001. Description: c2001 p. ; 23 cmISBN: 9780071364317; 0071364315Subject(s): 1. Conflict management. Mediation. 2. Interpersonal conflictDDC classification: 658.4053 DAN

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	658.4053 DAN (Browse shelf(Opens below))	Available		3245

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Contents:
1. What's a Conflict?
2. So What if There's Conflict?
3. How to Resolve Any Conflict
4. How to Resolve a Conflict between Others
5. How to Resolve a Conflict between Yourself and Another
6. How to Resolve Team Conflict
7. How to Mediate All the Time to Prevent Conflicts
8. Strategic Management of Organizational Conflict.

Includes index.

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