Total quality : management, organization, and strategy

By: James R. EvansPublication details: New Delhi : South-Western, c2005. Edition: 4th edDescription: xii, 467 p. : ill. ; 24 cmISBN: 8131501892Subject(s): 1. Total quality managementDDC classification: 658.4013 EVA

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.4013 EVA (Browse shelf(Opens below))	Available		3280

Total holds: 0

Contents
Pt. 1. Introduction to total quality
Ch. 1. Introduction to total quality in organizations
Ch. 2. Frameworks for organizational quality
Ch. 3. Total quality, competitive advantage, and strategic management
Pt. 2. Total quality and organization theory
Ch. 4. Quality in customer-supplier relationships
Ch. 5. Designing organizations for quality
Ch. 6. Designing, controlling, and improving organizational processes
Ch. 7. Tools and techniques for total quality
Pt. 3. Total quality and organizational behavior
Ch. 8. Quality teamwork
Ch. 9. Empowerment and motivation
Pt. 4. Leadership and implementation
Ch. 10. Quality leadership
Ch. 11. TQ and organizational change.

Includes bibliographical references and index

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