Total quality management : a primer

By: S. M. Sundara RajuPublication details: New Delhi : Tata McGraw-Hill, c1995. Description: xv, 185 p. : ill. ; 23 cmISBN: 0074624520Subject(s): 1. Total quality managementDDC classification: 658.562 RAJ

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.562 RAJ (Browse shelf(Opens below))	Available		3283

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Contents:
Chapter 1. TQM: An Introduction
Part I: Focus and Approach
Chapter 2. TQM and Improvement Processes
Chapter 3. Policy Promotions
Chapter 4. Tools and Techniques for Improvement
Chapter 5. Applications Thrust and Features
Chapter 6. Education and Training
Part II: Policy Deployment Manual Chapter
7. TQM Policy and Deployment Guidelines
Part III: Case Studies Chapter 8. Reversal of Fortunes through TQM
Chapter 9. From Loss to Profit through TQM
Part IV: Appraisal and Improvement Programmes
Chapter 10. Appraisal of TQM and Improvement Pragrammes

Includes bibliographical references and index

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