Total quality management : principles and practice

By: S. K. MandalPublication details: New Delhi : Vikas Publishing House, 2005. Description: xviii, 412 p. : ill. ; 22 cmISBN: 8125916636Subject(s): 1. Total quality managementDDC classification: 658.562 MAN

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.562 MAN (Browse shelf(Opens below))	Available		3284

Total holds: 0

Contents:
1. Introduction to Total Quality Management
2. Management of Quality vs Total Quality
3. Total Quality Management: Principles and Approach
4. Components of Total Quality Management
5. Implementation Models of TQM for Performance Excellence
6. ISO-9000: Objective, Approach and Role
7. Structure and Organization for TQM
8. Strategic Tools and Techniques for TQM
9. Statistical Tools and Techniques for TQM Practice
10. Strategic Tools for Radical Performance Improvement
11. Practice for Total Quality Management
12. Environment Management and Total Quality Management
13. An Overview of TQM and Learning Points
14. Case Studies of Hypothetical Business Cases

Includes bibliographical references and index

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