Total quality management : text and cases

By: B. Janakiraman, R. K. GopalPublication details: New Delhi : Prentice-Hall, 2007. Description: ix, 250 p. ; 24 cm. : illISBN: 9788120329959Subject(s): 1. Total quality management. 2. Total quality management -- Case studiesDDC classification: 658.562 JAN

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.562 JAN (Browse shelf(Opens below))	Available		3287

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Contents:
1. Introduction to quality concepts
2. Managing for quality products and service
3. Seven QC tools
4. The philosophy of TQM
5. Quality gurus
6. Quality circles
7. Reactive improvement
8. Proactive improvement
9. Six sigma concepts
10. Just in time
11. Taguchi and hoshin
12. Quality awards
13. Quality standards
14. Business process re-engineering
15. Benchmarking
16. Capability maturity models for software industry
17. Customer relationship management
18. IS/ISO 9001-2000
19. ISO 14000-guidance on the use of the specification

Includes bibliographical references and index

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