Client relationship management : how to turn client relationships into a competitive advantage

By: David A. Po-ChedleyPublication details: Mumbai: Jaico Publishing House. 2007. Description: ix, 185 p. : ill. ; 24 cmISBN: 8179922804Subject(s): 1. Customer services -- Management. 2. Customer relations -- ManagementDDC classification: 658.8 POC

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.8 POC (Browse shelf(Opens below))	Available		3301

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Contents:
Introduction
Ch. 1. The client relationship
Ch. 2. Relationship/project initiation
Ch. 3. Planning
Ch. 4. Implementation
Ch. 5. Close out
Ch. 6. Application/service plan

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