How to turn customer service into customer sales

By: Bernard KatzPublication details: Mumbai : Jaico Publishing House, 2005. Description: 168 p. : ill. ; 24 cmISBN: 8179922146Subject(s): 1. Customer service. 2. Customer relationsDDC classification: 658.812 KAT

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.812 KAT (Browse shelf(Opens below))	In transit from Villa College QI Campus to Villa College Library since 07/04/2021		3392

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Contents:
Pt. 1. Planning for customer service
1. The marketing context
2. Customer expectations of service
3. Staff management and training
4. Creating and maintaining good customer relations
Pt. 2. Dealing with the customer
5. Good and bad communication
6. Using the telephone
7. Face to face
8. Turning complaints into orders
9. troubleshooting

Includes index.

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