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Multichannel marketing : metrics and methods for on and offline success

By: Akin ArikanPublication details: Indianapolis : Wiley Publishing, c2008. Description: xxiv, 288 p. : ill. ; 24 cmISBN: 9780470239599Subject(s): 1. Internet marketing. 2. Multilevel marketingDDC classification: 658.872 ARI
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Contents:
Part I. Building blocks for multichannel metrics
1. With great opportunity come great challenges
2. The web analyst tackles multichannel metrics online
3. The offline marketer's bag of tricks
4. The direct marketer digs into multichannel analytics
5. The brand advertiser's take on multichannel analytics
Part II. Measurement and metrics
6. Measure lift between online and offline
7. Measure 1:1 interactions between online and offline
8. Measure multi-touch conversions
Part III. Multichannel marketing methods
9. Attract and acquire
10. Engage and convert
11. Grow lifetime value.

Includes index.

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