Armstrong's handbook of performance management : an evidence-based guide to delivering high performance / Michael Armstrong

Contents
Pt. I. The Background to Performance Management
1. The Foundations of Performance Management
2. The Conceptual Framework of Performance Management
3. Critiques of Performance Management
Pt. II. The Practice of Performance Management
4. Performance Management Systems
5. Managing Performance Management
6. Managing Under-performance
Pt. III. Performance Management Processes
7. Goal Setting
8. Feedback
9. 360-degree Feedback
10. Performance Reviews
11. Analysing and Assessing Performance
12. Coaching
Pt. IV. Performance Management in Action
13. Performance Management Surveys
14. Performance Management Models
15. Reactions to Performance Management
16. The Impact of Performance Management
Pt. V. The Application of Performance Management
17. Managing Organizational Performance
18. Managing Team Performance
19. Performance Management and Learning
20. Performance Management and Reward
Pt. VI. Developing and Maintaining Performance Management
21. Developing Performance Management
22. The Performance Management Role of Line Managers
23. Learning About Performance Management
24. Evaluating Performance Management
Includes bibliographical references and index