Communication skills : stepladders to success for the professional

By: Richard EllisPublication details: Bristol : Intellect, 2009. Edition: 2nd edDescription: 204 p. : ill. ; 23 cmISBN: 9781841502496Subject(s): 1. Communication in managementDDC classification: 338 ELL

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	338 ELL (Browse shelf(Opens below))	Available		3864

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Contents:
1. Introduction to New Edition
2. Skills Development
3. Interpersonal Skills
4. Before You Start Communicating: Your Audience
5. Listening and Interviewing
6. Being Interviewed
7. That Favourite - The Telephone
8. Assertiveness, Styles of Communication and Managing Conflict
9. Negotiation
10. Communication in Groups
11. Communicating In and Out of the Chair
12. Communicating on your Feet: Presenting Yourself to Others
13. Communication via the Keyboard: The Ingredients of Effective Writing
14. The Process of Writing
15. Specific Types of Writing
16. Creativity in your Communication
17. Keeping up the Progress.

Includes bibliographical references.

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