Global directions : new strategies for hospitality and tourism / Edited by Richard Teare, Bonnie Farber Canziani and Graham Brown
Publication details: London : Cassell, c1997, Description: xv, 400 p. : ill. ; 25 cmISBN: 0304339318Subject(s): 1. Hospitality industry -- Management. 2. Tourism -- Management. 3. Strategic planningDDC classification: 647.94068 GLO| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College Library | Villa College Library | 647.94068 GLO (Browse shelf(Opens below)) | Available | 4853 |
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| 647.94023 WAL Exploring the hospitality industry / | 647.94023 WAL Exploring the hospitality industry / | 647.94068 BAR Hotel front office management / | 647.94068 GLO Global directions | 647.94068 ISM Front office operations and management / | 647.94068 KAS Managing front office operations / | 647.94068 KAS Managing front office operations / |
Contents:
Ch. 1. A review of the process of environmental scanning in the context of strategy making
Ch. 2. The relationship between organizational structure and strategy
Ch. 3. A review of strategic planning and performance: challenges for hospitality managers
Ch. 4. Organizational culture and control in a strategic planning context: implications for the international hospitality industry
Ch. 5. Strategic competitive advantage through structure, quality and teamwork
Ch. 6. Human resource management challenges for the hospitality and tourism industries
Ch. 7. Environmentalizm and the hospitality industry
Ch. 8. Financing and investing in the gaming industry
Ch. 9. Service quality in the hospitality industry: the process and promise of guest satisfaction
Ch. 10. Information systems planning
Ch. 11. The development of tourist destinations in Australia: a comparative analysis of the Gold Coast and Coffs Harbour
Ch. 12. Developing a strategic approach to skiing in Victoria
Ch. 13. Developing a regional concept for a resort destination: challenges and opportunities in the Whitsundays
Includes bibliographical references and index.
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