How to win friends and influence people in the digital age / Dale Carnegie & Associates with Brent Cole
Publication details: New York : Simon & Schuster, c2011. Description: xxii, 245 p. : 22 cmISBN: 9781451612592; 9781451629163; 9781451612578Subject(s): 1. Influence (Psychology) | 2.Interpersonal relations | 3.Interpersonal communications | 4.SuccessDDC classification: 158.2 HOW| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
|---|---|---|---|---|---|---|---|
English Lending
|
Villa College Library | Villa College Library | 158.1 COL (Browse shelf(Opens below)) | Available | 5102 |
Pt 1. Essentials of engagement.
1. Bury your boomerangs
2. Affirm what's good
3. Connect with core desires
Pt. 2. Six ways to make a lasting impression.
1. Take interest in others' interests
2. Smile
3. Reign with names
4. Listen longer
5. Discuss what matters to them
6. Leave others a little better
Pt. 3. How to merit and maintain others' trust.
1. Avoid arguments
2. Never say, 'You're wrong"
3. Admit faults quickly and emphatically
4. Begin in friendly way
5. Access affinity
6. Surrender the credit
7. Engage with empathy
8. Appeal to noble motives
9. Share your journey
10. Throw down a challenge
Pt. 4. How to lead without resistance or resentment.
1. Begin on a positive note
2. Acknowledge your baggage
3. Call out mistakes quietly
4. Ask questions instead of giving direct orders
5. Mitigate fault
6. Magnify improvement
7. Give others a fine reputation to live up to
8. Stay connected on common ground.
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