Communicating in the 21st century

By: Baden EunsonPublication details: Milton : John Wiley & Sons, 2008. Edition: 2nd edDescription: xxx, 803 p. : ill. ; 26 cmISBN: 9780470811061Subject(s): 1. CommunicationDDC classification: 302.2 EUN

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	302.2 EUN (Browse shelf(Opens below))	Available		5766

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Contents:
1. Communication today
2. Document design and graphic communication
3. Doing and using research
4. Letters and memos
5. Reports and proposals
6. Online writing
7. Academic writing: the essay
8. Non-verbal communication
9. Interpersonal skills 1: emotional intelligence, self-talk and assertiveness
10. Interpersonal skills 2: listening, quetioning, reframing and feedback
11. Oral communication
12. Leadership and communication
13. Argument: logic, persuasion and influence
14. Negotiation skills
15. Conflict management
16. Intercultural communication
17. Organisational communication
18. Communicating with customers
19. Public communication
20. Team communication
21. Communicating in meetings
22. Employment communication.

Includes bibliographical references and index.

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