Business and professional communication : keys for workplace excellence / Kelly M. Quintanilla and Shawn T. Wahl

By: Quintanilla, Kelly M | Wahl, Shawn TPublication details: Canada : SAGE, c2014, Edition: 2nd edDescription: xix, 409p. : ill. ; 25 cmISBN: 9781452217628Subject(s): 1. Business communicationDDC classification: 658.45 QUI

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Reference	Villa College Library	Villa College Library	658.45 QUI (Browse shelf(Opens below))	Available		8261

Total holds: 0

CONTENT INCLUDES

Pt1. Beginning communication principles
1. Business and professional excellence in work place
2. Verbal and nonverbal communication
3. Listening

Pt2. Entering the workplace
4. Resumes, interviews, and negotiation
5. Getting to know your diverse workplace

Pt3. Developing in the workplace
6. Interpersonal communication at work
7. Strengthening teams and conducting meetings

Pt4. Excelling in the workplace
8. Technology in the workplace
9. Business and professional writing
10. Leadership and conflict management

Pt5. Presenting in the workplace
11. Informing and persuading
12. Speech design
13. Delivering a speech with professional excellence

Pt6. Surviving in the workplace
14. Work- life balance

Includes bibliographical references and index

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