World class IT service delivery / Peter Wheatcroft

By: Wheatcroft, PeterPublication details: Swindon : The British Computer Society , c2007. Edition: 1st edDescription: xv, 162 p. : ill. ; 24 cmISBN: 1902505824; 9781902505824DDC classification: 004.068 WHE

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	004.068 WHE (Browse shelf(Opens below))	Available		009

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1. Defining world class
2. Service delivery
3. Developing the services value proposition
4. Quality management
5. Developing the business proposition
6. Redefining the role of the user
7. Governing service delivery
8. The end result
Includes bibliographical references and index

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