A handbook of management and leadership : a guide to managing for results

By: Michael Armstrong, Tina StephensPublication details: London ; Sterling, VA : Kogan Page, 2006. Edition: 1st edDescription: x, 242 pISBN: 0749446498Subject(s): 1. Management -- Handbooks, manuals, etc. 2. Leadership -- Handbooks, manuals, etcDDC classification: 658.4 ARM

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Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.4 ARM (Browse shelf(Opens below))	Available		7094

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Contents:
Pt. 1 The practice of management
1. The nature of management
2. Leadership
3. The role of the manager
4. Managerial activities
5. Approaches to management
6. Making things happen
7. Strategic management
8. Systems and process management
9. Self-development
Pt.II Delivering change
10. The process of change
11. The context of change
12. Change management
Pt.III Enhancing customer relations
13. Basis of customer service
14. Approaches to customer service
15. Achieving high levels of customer service
Pt.IV Enabling continuous improvement
16. Continuous improvement
17. Quality management.

Includes bibliographical references and index

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