The balanced scorecard : translating strategy into action / Robert S. Kaplan and David P. Norton
Publication details: Boston : Harvard Business Review Press, c1996. Description: xi, 322 p. : ill. ; 25 cmISBN: 9780875846514 ; 0875846513Subject(s): Industrial productivity -- Measurement | Strategic planning | Organizational effectiveness -- EvaluationDDC classification: 658.4012 KAP| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College Library | Villa College Library | 658.4012 KAP (Browse shelf(Opens below)) | Available | 7118 | ||
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English Lending
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Villa College Library | Villa College Library | 658.4012 KAP (Browse shelf(Opens below)) | Available | 7119 | ||
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English Lending
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Villa College Library | Villa College Library | 658.4012 KAP (Browse shelf(Opens below)) | Available | 7120 | ||
English Reference
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Villa College Library | Villa College Library | 658.4012 KAP (Browse shelf(Opens below)) | Available | 6324 |
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| 658.4012 JOH Exploring corporate strategy / | 658.4012 JOH Exploring corporate strategy | 658.4012 KAP The balanced scorecard : translating strategy into action / | 658.4012 KAP The balanced scorecard : translating strategy into action / | 658.4012 KAP The balanced scorecard : translating strategy into action / | 658.4012 KAP The balanced scorecard : translating strategy into action / | 658.4012 KEE Keeping strategy on track |
Contents:
Ch. 1. Measurement and management in the information age
Ch. 2. Why does business need a balanced scorecard?
Part One: Measuring business strategy
Ch. 3. Financial perspective
Ch. 4. Customer perspective
Ch. 5. Internal-business-process perspective
Ch. 6. Learning and growth perspective
Ch. 7. Linking balanced scorecard measures to your strategy
Ch. 8. Structure and strategy
Part Two: Managing Business Strategy
Ch. 9. Achieving strategic alignment: From top to bottom
Ch. 10. Targets, resource allocation, initiatives, and budgets
Ch. 11. Feedback and the strategic learning process
Ch. 12. Implementing a balanced scorecard management program.
Includes index.
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