The balanced scorecard : translating strategy into action / Robert S. Kaplan and David P. Norton

By: Kaplan, Robert S | Norton, David PPublication details: Boston : Harvard Business Review Press, c1996. Description: xi, 322 p. : ill. ; 25 cmISBN: 9780875846514 ; 0875846513Subject(s): Industrial productivity -- Measurement | Strategic planning | Organizational effectiveness -- EvaluationDDC classification: 658.4012 KAP

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Item type	Current library	Home library	Call number	Status	Barcode
English Lending	Villa College Library	Villa College Library	658.4012 KAP (Browse shelf(Opens below))	Available	7118
English Lending	Villa College Library	Villa College Library	658.4012 KAP (Browse shelf(Opens below))	Available	7119
English Lending	Villa College Library	Villa College Library	658.4012 KAP (Browse shelf(Opens below))	Available	7120
English Reference	Villa College Library	Villa College Library	658.4012 KAP (Browse shelf(Opens below))	Available	6324

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Contents:

Ch. 1. Measurement and management in the information age
Ch. 2. Why does business need a balanced scorecard?

Part One: Measuring business strategy
Ch. 3. Financial perspective
Ch. 4. Customer perspective
Ch. 5. Internal-business-process perspective
Ch. 6. Learning and growth perspective
Ch. 7. Linking balanced scorecard measures to your strategy
Ch. 8. Structure and strategy

Part Two: Managing Business Strategy
Ch. 9. Achieving strategic alignment: From top to bottom
Ch. 10. Targets, resource allocation, initiatives, and budgets
Ch. 11. Feedback and the strategic learning process
Ch. 12. Implementing a balanced scorecard management program.

Includes index.

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