Training in interpersonal skills : TIPS for managing people at work

By: Stephen P. Robbins, Phillip L. HunsakerPublication details: New Jersey : Prentice Hall, c2003. Edition: 3rd edDescription: xiv, 282 p. ; 24 cmISBN: 0130090549Subject(s): 1. Supervision of employees. 2. Interpersonal communicationDDC classification: 658.302 ROB

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College Library	Villa College Library	658.302 ROB (Browse shelf(Opens below))	Available		7362

Total holds: 0

Contents:
Pt. 1. Self-Awareness
Ch. 1. Skills: An Introduction
Ch. 2. Self-Awareness: A Point of Departure
Pt. 2. Communicating
Ch. 3. Sending Interpersonal Messages
Ch. 4. Listening
Ch. 5. Providing Feedback
Pt. 3. Motivating
Ch. 6. Goal Setting
Ch. 7. Clarifying Expectations
Ch. 8. Empowering People through Delegation
Pt. 4. Leading
Ch. 9. Politicking
Ch. 10. Persuading
Ch. 11. Applying Leadership Style
Ch. 12. Promoting and managing resistance to change
Pt. 5. Teaming
Ch. 13. Building teams

Ch. 14. Running meetings
Pt. 6. Problem Solving
Ch. 15. Resolving Conflicts
Ch. 16. Negotiating
Ch. 17. Integration

Includes bibliographical references and index

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