The theory and practice of change management / John Hayes

Contents:
Pt. I The nature of change
1.Patterns of change
2.The process of change
Pt. II Recognising the need for change and starting the change process
3.Recognising the need for change
4.Starting the change process
Pt. III Diagnosis
5.Open systems models and alignment
6.Other diagnostic models
7.Gathering and interpreting information for diagnosis
Pt. IV Managing the people issues
8.Power, politics and stakeholder management
9.The role of leadership in change management
10.Communicating change
11.Motivating others to change
12.Managing personal transitions
13.Modes of intervening
Pt. V Planning and preparing for implementation
14.Shaping implementation strategies
15.Developing a change plan
16.Types of intervention
17.Selecting interventions
Pt. VI Implementing change
18.Collective learning in organisations
19.Action research
20.Appreciative inquiry
Contents note continued: 21.Training and development
22.High performance management
23.Business process re-engineering
24.Lean
25.Restructuring for strategic gain: mergers and acquisitions
26.Merging groups: combining people for effective performance
Pt. VII Reviewing change
27.Reviewing change
Pt. VIII Sustaining change
28.Making change stick
29.Spreading change
30.Pulling it all together: concluding case study.

Includes bibliographical references and index