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Managing front office operations / Michael L. Kasavana
Publication details: Lansing : c2017. Edition: 10th edDescription: xv, 588 p. : ill. ; 23 cmISBN: 9780866125505 ; 9780866125512Subject(s): Hotel managementDDC classification: 647.94068 KAS| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Reference
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Villa College Library | Villa College Library | 647.94068 KAS (Browse shelf(Opens below)) | Available | 10671 | ||
English Lending
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Villa College Library | Villa College Library | 647.94068 KAS (Browse shelf(Opens below)) | Available | 10672 | ||
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English Lending
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Villa College Library | Villa College Library | 647.94068 KAS (Browse shelf(Opens below)) | Available | 10673 |
Total holds: 0
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| 647.94068 ISM Front office operations and management / | 647.94068 KAS Managing front office operations / | 647.94068 KAS Managing front office operations / | 647.94068 KAS Managing front office operations / | 647.94068 KAU Accommodation operations management (a textbook on housekeeping) | 647.94068 ROU The Routledge handbook of hospitality marketing / | 647.94068 ROU The Routledge handbook of hospitality marketing / |
CONTENT INCLUDES:
1. The lodging industry
2. Hotel organization
3. Front office operations
4. Reservations
5. Registration
6. Communications and guest services
7. Security and the lodging industry
8. Front office accounting
9. Check-out and account settlement
10. The role of housekeeping in hospitality operations
11. The front office audit
12. Planning and evaluating operations
13. Revenue management
14. Managing human resources.
Includes index.
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