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MCDST : Microsoft Certified Desktop Support Technician study guide / Bill Ferguson and Brad Causey

By: Ferguson, Bill | Causey, BradPublication details: Indianapolis : Wiley Publishing, c2006. Edition: Deluxe edDescription: xxxv, 587 p. : ill. ; 24 cmISBN: 8126507993Subject(s): Electronic data processing personnel Certification | Microsoft software Examinations | Microsoft software Examinations Study guides | Study guidesDDC classification: 005.3 FER
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Contents Include:

Part I: User support and troubleshooting a Microsoft Windows XP operating system

1. Installing a windows desktop operating systems
2. Managing and troubleshooting access to resources
3. Configuring and troubleshooting hardware devices and drivers
4. Configuring and troubleshooting and desktop and user environments
5. Recovering windows XP from failure
6. Troubleshooting network protocols and services

Part II: Supporting users and troubleshooting desktop applications on a Microsoft windows XP operating system
7. Configuring and troubleshooting applications
8. Resolving usability issues
9. Resolving application customization issues
10. Configuring and troubleshooting connectivity for applications
11. Configuring application security

Includes index.

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