Total quality : management, organization, and strategy
Publication details: New Delhi : South-Western, c2005. Edition: 4th edDescription: xii, 467 p. : ill. ; 24 cmISBN: 8131501892Subject(s): 1. Total quality managementDDC classification: 658.4013 EVA| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College QI Campus | Villa College Library | 658.4013 EVA (Browse shelf(Opens below)) | Available | 3280 |
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| 658.4012379 CAM Business strategy : an introduction / | 658.4012379 CAM Business strategy : an introduction / | 658.4013 BRU Six sigma on a budget | 658.4013 EVA Total quality | 658.4013 MAI Predictive business analytics | 658.4013 REI Controlling : concepts of management control, controller ship, and ratios / | 658.4013 TRI Quality management |
Contents
Pt. 1. Introduction to total quality
Ch. 1. Introduction to total quality in organizations
Ch. 2. Frameworks for organizational quality
Ch. 3. Total quality, competitive advantage, and strategic management
Pt. 2. Total quality and organization theory
Ch. 4. Quality in customer-supplier relationships
Ch. 5. Designing organizations for quality
Ch. 6. Designing, controlling, and improving organizational processes
Ch. 7. Tools and techniques for total quality
Pt. 3. Total quality and organizational behavior
Ch. 8. Quality teamwork
Ch. 9. Empowerment and motivation
Pt. 4. Leadership and implementation
Ch. 10. Quality leadership
Ch. 11. TQ and organizational change.
Includes bibliographical references and index
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