Total quality management : principles and practice
Publication details: New Delhi : Vikas Publishing House, 2005. Description: xviii, 412 p. : ill. ; 22 cmISBN: 8125916636Subject(s): 1. Total quality managementDDC classification: 658.562 MAN| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College QI Campus | Villa College Library | 658.562 MAN (Browse shelf(Opens below)) | Available | 3284 |
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| 658.562 BES Quality control / | 658.562 HAN Quality control and application / | 658.562 JAN Total quality management | 658.562 MAN Total quality management | 658.562 NAT ISO 9001 Quality management systems / | 658.562 NAT ISO 9001 Quality management systems / | 658.562 QUA The quality improvement handbook |
Contents:
1. Introduction to Total Quality Management
2. Management of Quality vs Total Quality
3. Total Quality Management: Principles and Approach
4. Components of Total Quality Management
5. Implementation Models of TQM for Performance Excellence
6. ISO-9000: Objective, Approach and Role
7. Structure and Organization for TQM
8. Strategic Tools and Techniques for TQM
9. Statistical Tools and Techniques for TQM Practice
10. Strategic Tools for Radical Performance Improvement
11. Practice for Total Quality Management
12. Environment Management and Total Quality Management
13. An Overview of TQM and Learning Points
14. Case Studies of Hypothetical Business Cases
Includes bibliographical references and index
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