Total quality management : text and cases
Publication details: New Delhi : Prentice-Hall, 2007. Description: ix, 250 p. ; 24 cm. : illISBN: 9788120329959Subject(s): 1. Total quality management. 2. Total quality management -- Case studiesDDC classification: 658.562 JAN| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College QI Campus | Villa College Library | 658.562 JAN (Browse shelf(Opens below)) | Available | 3287 |
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| 658.56 LEH Product management | 658.562 BES Quality control / | 658.562 HAN Quality control and application / | 658.562 JAN Total quality management | 658.562 MAN Total quality management | 658.562 NAT ISO 9001 Quality management systems / | 658.562 NAT ISO 9001 Quality management systems / |
Contents:
1. Introduction to quality concepts
2. Managing for quality products and service
3. Seven QC tools
4. The philosophy of TQM
5. Quality gurus
6. Quality circles
7. Reactive improvement
8. Proactive improvement
9. Six sigma concepts
10. Just in time
11. Taguchi and hoshin
12. Quality awards
13. Quality standards
14. Business process re-engineering
15. Benchmarking
16. Capability maturity models for software industry
17. Customer relationship management
18. IS/ISO 9001-2000
19. ISO 14000-guidance on the use of the specification
Includes bibliographical references and index
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