Client relationship management : how to turn client relationships into a competitive advantage

By: David A. Po-ChedleyPublication details: Mumbai: Jaico Publishing House. 2007. Description: ix, 185 p. : ill. ; 24 cmISBN: 8179922804Subject(s): 1. Customer services -- Management. 2. Customer relations -- ManagementDDC classification: 658.8 POC

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Holdings
Item type	Current library	Home library	Call number	Status	Date due	Barcode	Item holds
English Lending	Villa College QI Campus	Villa College Library	658.8 POC (Browse shelf(Opens below))	Available		3301

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Previous	658.8 PER Basic marketing : a marketing strategy planning approach /	658.8 PER Applications in basic marketing	658.8 PET Marketing management	658.8 POC Client relationship management	658.8 RET Retail credit risk management /	658.8 RET Retail credit risk management /	658.8 RET Retail credit risk management /	Next

Contents:
Introduction
Ch. 1. The client relationship
Ch. 2. Relationship/project initiation
Ch. 3. Planning
Ch. 4. Implementation
Ch. 5. Close out
Ch. 6. Application/service plan

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