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World class IT service delivery / Peter Wheatcroft
Publication details: Swindon : The British Computer Society , c2007. Edition: 1st edDescription: xv, 162 p. : ill. ; 24 cmISBN: 1902505824; 9781902505824DDC classification: 004.068 WHE| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College Library | Villa College Library | 004.068 WHE (Browse shelf(Opens below)) | Available | 009 |
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| 004.068 BOT Professional issues in information technology / | 004.068 BOT Professional issues in information technology / | 004.068 BOT Professional issues in information technology / | 004.068 WHE World class IT service delivery / | 004.0684 AVI Information systems project management | 004.0684 BON Lessons in IT transformation : technology expert to business leader / | 004.0684 ITP CBPM4103 IT Project Management / |
1. Defining world class
2. Service delivery
3. Developing the services value proposition
4. Quality management
5. Developing the business proposition
6. Redefining the role of the user
7. Governing service delivery
8. The end result
Includes bibliographical references and index
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