Training in interpersonal skills : TIPS for managing people at work
Publication details: New Jersey : Prentice Hall, c2003. Edition: 3rd edDescription: xiv, 282 p. ; 24 cmISBN: 0130090549Subject(s): 1. Supervision of employees. 2. Interpersonal communicationDDC classification: 658.302 ROB| Item type | Current library | Home library | Call number | Status | Date due | Barcode | Item holds |
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English Lending
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Villa College Library | Villa College Library | 658.302 ROB (Browse shelf(Opens below)) | Available | 7362 |
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| 658.302 CER Supervision : concepts and skill-building / | 658.302 CER Supervision : concepts and skill-building / | 658.302 LEM The way of the shepherd | 658.302 ROB Training in interpersonal skills | 658.311 PLA BBPR2103 Planning, recruitment and selection of human resources : faculty of business management / | 658.311 SMA Who : the A method for hiring / | 658.31102854678 LLA Talent 3.0 / |
Contents:
Pt. 1. Self-Awareness
Ch. 1. Skills: An Introduction
Ch. 2. Self-Awareness: A Point of Departure
Pt. 2. Communicating
Ch. 3. Sending Interpersonal Messages
Ch. 4. Listening
Ch. 5. Providing Feedback
Pt. 3. Motivating
Ch. 6. Goal Setting
Ch. 7. Clarifying Expectations
Ch. 8. Empowering People through Delegation
Pt. 4. Leading
Ch. 9. Politicking
Ch. 10. Persuading
Ch. 11. Applying Leadership Style
Ch. 12. Promoting and managing resistance to change
Pt. 5. Teaming
Ch. 13. Building teams
Ch. 14. Running meetings
Pt. 6. Problem Solving
Ch. 15. Resolving Conflicts
Ch. 16. Negotiating
Ch. 17. Integration
Includes bibliographical references and index
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